Destination Ghost Trip Protection
Plans can change, and unexpected situations can happen. Destination Ghost Tours offers optional Trip Protection for guests who want extra flexibility in case an unforeseen emergency prevents them from attending their scheduled tour.
Trip Protection may allow you to request a refund if you are unable to attend due to a qualifying circumstance that was unexpected and outside of your control.
Trip Protection is available at Checkout for an additional $4.99 per ticket.
Trip Protection gives guests added flexibility beyond our standard cancellation policy. Guests who purchase Trip Protection may cancel their reservation and receive a refund up to two (2) hours before the scheduled tour start time, even if the booking is already within the standard 24-hour cancellation window.
What Trip Protection May Cover
Trip Protection may apply if you are unable to attend your tour because of one of the following:
Illness or injury
A serious medical issue involving you or an immediate family member
Pregnancy-related complications
Death of an immediate family member
Public transportation failure
Flight disruption
Vehicle breakdown or transportation issue
Severe weather that prevents safe travel
A home emergency, such as fire, flood, burglary, or major damage
Theft of required travel documents
Jury duty
Court summons
Military, armed forces, or emergency services recall
Unexpected work relocation
Change to an official examination date
Other serious emergency situations may be reviewed on a case-by-case basis.
What Trip Protection Does Not Cover
Trip Protection does not apply in every situation. It does not cover:
Changing your mind
Forgetting your tour time
Booking the wrong date or tour by mistake
Arriving late or missing the tour
Deciding you no longer want to attend
Weather that does not prevent the tour from operating
Failure to plan for parking, traffic, or travel time
Choosing not to attend when the tour is still operating as scheduled
Destination Ghost Tours operates rain or shine unless conditions become unsafe or the tour is canceled by us.
Important Details
Trip Protection must be purchased at the time of booking. It cannot be added after your reservation is complete.
The reason for your refund request must be unexpected and must not have been known or foreseeable when you made your booking.
Supporting documentation may be required. This may include medical documentation, transportation notices, court summons, official weather advisories, police reports, repair documentation, or other relevant proof depending on the situation.
Trip Protection does not guarantee automatic approval of every refund request. Each request is reviewed based on the circumstances and the information provided.
If Destination Ghost Tours Cancels Your Tour
If Destination Ghost Tours cancels your tour, you do not need Trip Protection to be covered. We will contact you with available options, which may include rescheduling or refunding your booking according to our cancellation policy.
Short Checkout Version
Add Trip Protection for extra peace of mind.
Trip Protection may allow you to request a refund if an unexpected qualifying emergency prevents you from attending your Destination Ghost Tours experience. Covered situations may include illness, injury, transportation disruption, severe weather preventing safe travel, jury duty, court summons, home emergencies, military or emergency services recall, and other serious unexpected circumstances. Documentation may be required. Trip Protection does not cover changing your mind, booking mistakes, late arrival, missed tours, or choosing not to attend when the tour is operating as scheduled.
FAQ Version
What is Trip Protection?
Trip Protection is an optional add-on that may allow you to request a refund if an unexpected qualifying emergency prevents you from attending your scheduled tour.
Does Trip Protection cover any reason?
No. Trip Protection only applies to qualifying unexpected circumstances. It does not cover changing your mind, booking the wrong date, forgetting your tour, arriving late, or deciding not to attend.
Do I need proof?
Yes. Supporting documentation may be required depending on the reason for your request.
Can I add Trip Protection after booking?
No. Trip Protection must be purchased at the time of booking.
What happens if Destination Ghost Tours cancels the tour?
If we cancel your tour, we will contact you directly with available options. Trip Protection is for guest-side emergencies that prevent you from attending.
Destination Ghost Tours Trip Protection Terms
Important Notice
Destination Ghost Tours Trip Protection is an optional extension to our standard booking terms and conditions. When purchased at the time of booking, Trip Protection may make you eligible to receive a refund for certain defined circumstances listed in these terms.
Trip Protection does not create an automatic right to a refund for any reason. Refunds are only available when the reason for non-attendance falls within the covered circumstances below, all required evidence is provided, and the request is approved by Destination Ghost Tours.
General Conditions of Refund
Any reason for requesting a refund must not have been known, expected, or reasonably foreseeable when you made your booking.
We do not issue refunds under Trip Protection if:
You made your booking in error.
Your booking is no longer wanted or needed.
You changed your mind.
You forgot the date, time, or location of your tour.
You failed to arrive on time.
You failed to make reasonable travel, parking, childcare, lodging, or personal arrangements.
You did not allow suitable time to travel to the tour meeting location.
You chose not to attend while the tour was still operating as scheduled.
You are worried about illness or infection but are not prevented from attending for a covered reason.
Your situation is related to restrictions, advisories, or disruptions that were known or foreseeable when you booked.
If Destination Ghost Tours cancels, postpones, or cannot fulfill the tour, Trip Protection is not required. In that situation, guests should contact Destination Ghost Tours directly for available options under our standard cancellation and refund policies.
We may ask for any reasonable additional evidence required to support your refund request. This may include proof of eligibility, proof of the covered circumstance, proof of relationship, proof of intent to attend the booked tour, and a copy of your booking confirmation.
You are responsible for obtaining and providing supporting evidence at your own expense.
Approved refunds will be issued only to the original payment method or another payment method approved by Destination Ghost Tours.
Trip Protection must be purchased at the time of booking. It cannot be added after the booking has been completed.
Refund requests must be submitted no later than 60 days after the scheduled tour date.
Maximum Refund Value
The maximum refund amount under Trip Protection is limited to the amount paid for the protected booking, excluding any non-refundable fees, processing charges, taxes, or other amounts we are not legally or commercially able to refund.
Destination Ghost Tours may set a maximum refund value per transaction. No refund will exceed the total amount actually paid for the protected booking.
Covered Reasons for Refund
1. Illness or Injury
Illness or injury means an unexpected illness or accidental injury affecting you, a person included in your booking, or someone in your immediate household, which prevents you or the affected person from attending the booked tour.
What we do not refund:
Telephone or online consultations only.
Situations where the affected person was not physically examined by a licensed medical doctor before the tour date.
Situations where you cannot provide evidence that the affected person was included in the booking or is part of your immediate household.
Medical situations that were foreseeable when the booking was made.
A general concern about becoming ill without a covered illness or injury preventing attendance.
Evidence required:
A licensed medical doctor’s note or medical certificate confirming:
The illness or injury.
The date it first occurred.
That it prevented attendance at the booked tour.
Proof of relationship or household connection if the affected person is not listed on the booking.
2. Pre-Existing Medical Condition
A pre-existing medical condition means a physical or mental health condition that existed when the booking was made, but that would not usually have prevented attendance at the tour, and which unexpectedly worsened after booking.
What we do not refund:
A condition that would normally have prevented attendance at the time of booking.
Telephone or online consultations only.
Pre-existing medical conditions affecting someone who is not attending the tour.
Situations where the affected person was not physically examined by a licensed medical doctor before the tour date.
Medical circumstances that were known or reasonably foreseeable when the booking was made.
Evidence required:
A licensed medical doctor’s note or medical certificate confirming:
Details of the condition.
The date the condition changed or worsened.
That the change prevented attendance at the booked tour.
3. Pregnancy Complication
Pregnancy complication means a complication of pregnancy that you were unaware of when booking and that prevents you from attending the tour.
What we do not refund:
Normal pregnancy.
Pregnancy-related discomfort that does not medically prevent attendance.
Pregnancy circumstances known or foreseeable when the booking was made.
Evidence required:
A licensed medical doctor’s note or medical certificate confirming:
Details of the complication.
The date it occurred.
That it prevented attendance at the booked tour.
4. Death
Death means your death before the booked tour, or the death of an immediate family member or a person in your group due to attend the tour within 35 days of the tour date.
What we do not refund:
Situations where you cannot provide evidence that the deceased person was an immediate family member or was included in the group due to attend.
Evidence required:
A death certificate.
Proof of relationship, if applicable.
Proof that the deceased person was included in the booking, if applicable.
5. Public Transportation Failure
Public transportation failure means an unexpected disruption or failure of a public bus, train, tram, ferry, or similar public transportation network that was not foreseeable before the tour date and that prevents you from attending.
What we do not refund:
Financial failure of any transportation provider.
Heavy traffic.
Road closures not involving covered public transportation failure.
Failure to leave enough time to travel.
Failure to make reasonable alternative travel arrangements.
Evidence required:
Confirmation of the transportation failure or disruption from the transportation provider, transit authority, or official source.
6. Flight Disruption
Flight disruption means cancellation or significant delay of a flight that you were unaware of before the tour date and that prevents you from attending the booked tour.
What we do not refund:
Flight disruption known before the tour date when you failed to make reasonable alternative arrangements.
Financial failure of an airline or transportation provider.
Failure to allow sufficient time between flights and the tour.
Standby travel where a confirmed seat was not secured.
A change or cancellation of the reason for your travel unrelated to the tour.
Evidence required:
A copy of your airline ticket.
Notice of cancellation, significant delay, or disruption from the airline.
7. Transportation Breakdown
Transportation breakdown means that within 24 hours before the booked tour, the vehicle taking you to the tour experiences mechanical breakdown, accident, fire, or theft, preventing attendance.
This may apply to a car, motorcycle, taxi, minibus, coach, or similar vehicle being used to travel to the tour.
What we do not refund:
Failure to leave sufficient travel time.
Failure to make reasonable alternative arrangements.
Breakdown of a vehicle not being used to travel to the tour.
Transportation issues that were known or foreseeable before the tour date.
Evidence required:
A call-out note or report from a recognized breakdown recovery service.
An incident number or report from police, a traffic authority, insurance provider, or repair service, where applicable.
8. Severe Weather
Severe weather means weather conditions for which a government agency has issued warnings not to travel, and those warnings prevent you from attending the tour.
Destination Ghost Tours operates rain or shine unless we cancel the tour. Ordinary rain, heat, cold, wind, or uncomfortable weather does not qualify unless it meets the severe weather standard above.
What we do not refund:
Adverse weather with no official government warning not to travel.
Choosing not to attend because the weather is unpleasant while the tour is still operating.
Weather that does not prevent reasonable travel to the tour.
Evidence required:
A copy of the official travel warning from a government agency.
Confirmation of relevant route closures, if applicable.
9. Home Emergency
Home emergency means burglary, fire, malicious damage, or flood at your primary private residence within 48 hours immediately before the booked tour, preventing attendance.
What we do not refund:
Any home emergency for which required evidence cannot be provided.
Non-urgent home issues that do not prevent attendance.
Maintenance problems known before booking.
Evidence required:
For burglary, flood, or malicious damage: a police reference number or evidence of an insurance claim.
For fire: a fire service report, police report, insurance claim, or other official documentation.
10. Theft of Required Documents
Theft of documents means theft of a document necessary to attend the booked tour, where the document cannot be replaced in time.
What we do not refund:
Lost documents.
Documents that can be replaced before or on the day of the tour.
Failure to bring documents that were available to you.
Self-declaration without supporting evidence.
Evidence required:
A police report or crime number confirming the theft, dated within 24 hours of the booked tour.
Evidence showing that the document could not be replaced or reissued in time.
11. Relocation for Work
Relocation for work means a requirement imposed by your current employer, unknown at the time of booking, requiring you to move address, temporarily or permanently, to a location that makes attendance at the tour unreasonable.
What we do not refund:
Business meetings or ordinary business travel.
Voluntary relocation.
Changing employers for a new role.
Temporary relocation lasting less than three months.
Situations where you are the business owner, registered director, or where a member of your family owns or directs the business.
Evidence required:
A letter from your current employer on company letterhead confirming the relocation requirement and details.
Evidence of residence at the new address.
12. Workplace Redundancy
Workplace redundancy means you are unexpectedly made compulsorily redundant by an employer with whom you have been permanently employed full-time for at least two years.
What we do not refund:
Voluntary redundancy.
Dismissal from employment.
Resignation.
Reduction in hours.
Self-employment income loss.
Situations where you are the business owner, registered director, or where a member of your family owns or directs the business.
Evidence required:
An official letter of compulsory redundancy from your employer.
Evidence that you were employed full-time by that employer for more than two years.
Bank statements or other evidence showing loss of salary, if requested.
13. Armed Forces or Emergency Services Recall
Armed Forces or Emergency Services recall means you are a member of the Armed Forces, Reserve Armed Forces, police, fire, rescue, ambulance, or other emergency service and are unexpectedly recalled to work, called to duty, or posted in a way that prevents attendance.
What we do not refund:
Scheduled work known before booking.
An unsuccessful request for annual leave.
Ordinary work schedule changes not involving covered recall.
Voluntary shift acceptance.
Evidence required:
A note from your commanding officer, supervisor, or line manager confirming that you were called into work or duty and that this was not your original schedule.
14. Jury Service
Jury service means you are summoned to attend jury service over the date of the booked tour, and you were unaware of this at the time of booking.
What we do not refund:
Jury service for which you cannot provide official evidence.
Jury service known before booking.
Evidence required:
A copy of the jury service summons or official notice.
15. Court Summons
Court summons means you are summoned to appear as a witness in court proceedings on the day of the booked tour, and you were unaware of this at the time of booking.
What we do not refund:
Cases where you are appearing as a plaintiff, defendant, claimant, respondent, accused person, or other party to the case.
Court matters known before booking.
Voluntary attendance at court.
Evidence required:
A copy of the court summons or official notice requiring your attendance as a witness.
16. Change to Examination Date
Change to examination date means an unforeseen change to the date of an examination for which you were already registered, resulting in a conflict with the booked tour.
What we do not refund:
Examinations provided by a commercial business rather than an educational board, school, college, university, or recognized examination body.
Examination dates known before booking.
Voluntary rescheduling.
Evidence required:
A notice from the examination body, school, college, university, or educational institution confirming the date change.
17. Emergency Circumstances
Emergency circumstances means an unforeseen circumstance completely outside your control, through no fault of your own, that entirely prevents you from attending the booked tour.
Approval under this section is entirely at the discretion of Destination Ghost Tours. We may consider emergency circumstances, but we have no obligation to provide a refund unless we determine that the situation falls within the intended scope of Trip Protection.
What we do not refund:
Anything Destination Ghost Tours determines is not intended to be included as a valid reason for refund.
Changes to your work schedule, except for specific situations covered under relocation for work or Armed Forces and Emergency Services recall.
Personal preference, inconvenience, or changed plans.
Any circumstance that was known, expected, or reasonably foreseeable when the booking was made.
Evidence required:
Any evidence requested by Destination Ghost Tours to verify the emergency circumstances.
Exclusions
Trip Protection does not provide refunds for non-attendance directly or indirectly associated with any of the following:
Communicable disease, except where specifically accepted by Destination Ghost Tours in writing.
Concern, fear, or perceived risk of illness without a covered medical reason preventing attendance.
Wildfires, volcano eruptions, tsunamis, earthquakes, war, hostilities, terrorism, civil commotion, strikes, industrial action, imprisonment, repatriation, deportation, biological materials, radioactivity, cyber incidents, cyber acts, or government seizure of property.
Naturalization appointments, visa appointments, fertility treatment, medical appointments, or other appointments not expressly covered.
Failure to comply with any law.
Any booking associated with countries, persons, entities, or transactions subject to sanctions, prohibitions, or restrictions under the laws or regulations of the United States, United Kingdom, European Union, United Nations, or other applicable authority.
Situations where another person, organization, insurer, travel provider, credit card company, employer, government agency, or other paying party has legal responsibility to reimburse or compensate you.
Any reason not specifically listed as covered, unless accepted under Emergency Circumstances at our sole discretion.
Definitions
For purposes of these Trip Protection terms:
“We,” “Us,” “Our,” and “Destination Ghost Tours” mean Destination Ghost Tours, the company responsible for administering Trip Protection and reviewing refund requests.
“You,” “Your,” and “Yourself” mean the person who made the booking, whether booking alone or on behalf of a group.
“Armed Forces” means any naval, marine, army, air force, reserve, or similar military service.
“Attend” or “Attending” means to participate in, take part in, use, arrive for, or be present at the booked tour.
“Booking” means the reservation made with Destination Ghost Tours.
“Booked Event” or “Tour” means the pre-planned and pre-booked tour, experience, service, or event purchased from Destination Ghost Tours.
“Communicable Disease” means any disease capable of being transmitted from an infected person or species to a susceptible host, directly or indirectly, that has been designated an emergency by any health authority.
“Doctor” or “Licensed Medical Doctor” means a qualified medical practitioner registered and licensed with a recognized professional body. The doctor cannot be you or a member of your family.
“Emergency Services” means police, fire and rescue services, ambulance services, emergency medical services, or other recognized emergency response services.
“Group” means any person due to attend the booked tour under the same booking.
“Immediate Family Member” means your husband, wife, spouse, domestic partner, parent, child, sibling, grandparent, grandchild, stepparent, stepchild, stepsibling, or other stepfamily member.
“Immediate Household” means people living in the same family unit who have a reciprocal, natural, or moral duty to provide support for one another. This does not include people merely sharing the same general living quarters, such as tenants, roommates, occupiers, or friends.
“Paying Party” means any organization, insurer, travel provider, credit card company, employer, government agency, or other body that has a legal responsibility to compensate you or reimburse you for the failure or non-use of the booked tour.
“Provider” means the company or organization responsible for operating the booked event. For Destination Ghost Tours bookings, the provider is Destination Ghost Tours unless otherwise stated.
“Trip Protection” means the optional paid extension to Destination Ghost Tours’ standard terms and conditions, under which you may be eligible to receive a refund for certain defined circumstances outlined in these terms.
Requesting a Refund
To request a refund under Trip Protection, contact Destination Ghost Tours using the instructions provided in your booking confirmation or on our website.
Your request must include:
Your name.
Your booking confirmation number.
The date and time of your booked tour.
The reason you could not attend.
Supporting evidence required under these terms.
Any additional evidence reasonably requested by Destination Ghost Tours.
Refund requests may be submitted up to 60 days after the booked tour date.
Failure to provide requested evidence may result in denial of the refund request.
Final Decision
Destination Ghost Tours reserves the right to approve, deny, or request additional evidence for any Trip Protection refund request.
All decisions are based on these terms, the evidence provided, and the circumstances of the request.
Trip Protection does not affect any rights you may have under applicable law, but it does not provide coverage beyond the specific terms stated here.